Refund Policy

Refunds ARE ISSUED in the following cases:

  • The product has not been delivered to the address provided, even though weeks have passed since the due delivery date

  • There was a serious error or prominent manufacturing problem on the product

  • The delivered product was an incorrect size, color or design to the one ordered

  • The product arrived damaged, broken or otherwise faulty due to the delivery

  • The customer requested an order cancellation within 24 hours and the product has not been shipped yet

  • The customer is required to provide a photo (or video) proof supporting the reason for the refund. Requests for refund must be sent to us via email to getsoleshield@gmail.com within 30 days of purchase (in case of non-delivery, the expected delivery date).

If you’re contacting us, please always provide your order number so we can help you faster.

Refund WILL NOT BE ISSUED in these cases:

  • The customer has requested a replacement which has been arranged

  • The request was sent outside the 30 days window mentioned above

  • The package didn’t arrive due to an incorrect address provided by a customer, or issues with delivery to a PO Box address

  • The customer wishes to cancel the order after 24 hours have passed and the order is already processed

  • The product was used and is not in original condition, therefore it cannot be returned and refunded